3 May 2026
PT Xinyi Trading Group recently introduced the Dinerbot T10 at Cotti Coffee in Icon Mall Bali, bringing smart automation into the café’s daily operations.
As customer expectations continue to evolve, businesses in the F&B industry are increasingly adopting innovative technologies to improve efficiency while delivering a more engaging service experience. At Cotti Coffee, the implementation of robotic assistance reflects a modern approach to operational support and customer service.
Powered by technology from Keenon Robotics, the Dinerbot T10 is designed to assist with food and beverage delivery in busy café environments. By handling repetitive delivery tasks, the robot helps improve operational flow and service efficiency, allowing staff to focus more on customer interaction and overall guest experience.
Beyond operational support, the robot also adds a unique and interactive element to the café atmosphere. The Dinerbot T10 is equipped with a customizable display screen that can be used to showcase advertisements, promotions, or any visual content based on business needs, helping support promotional activities and attract customer attention within the outlet.
Its modern appearance and smart features help enhance customer engagement while creating a more memorable in-store experience.
“At Cotti Coffee, the Dinerbot T10 has helped support our service operations and improve efficiency during peak hours,” said Mr. Jimmy Sandra, Store Manager of Cotti Coffee.
“The robot is practical for assisting with food and beverage delivery, and its interactive customizable display screen is very useful for showing promotions, campaign visuals, and other content that can easily attract customer attention inside the café.”
The presence of service robots in F&B environments highlights how automation is becoming part of the future of hospitality, supporting businesses in creating smarter, more efficient, and experience-driven operations.
