25 March 2026
PT Xinyi Trading Group recently introduced the Dinerbot T9 at the newly opened Shuyi Grass Jelly & Tea outlet located in Citraland, Surabaya, near Universitas Ciputra. The presence of the robot marks another step in implementing smart automation technology to support modern F&B operations in high-traffic environments.
As a growing milk tea brand with a busy customer flow, Shuyi requires a fast, efficient, and consistent service system, especially during peak hours. To support these operational needs, Shuyi implemented the Dinerbot T9 from Keenon Robotics as part of its smart operational solution, helping improve productivity while creating a more modern customer experience.
Designed to assist with automated food and beverage delivery, the Dinerbot T9 helps reduce repetitive tasks for staff, allowing the team to focus more on customer interaction and service quality. The robot also features a user-friendly interaction system, enabling staff to easily navigate and manage the robot while standing, while customers can conveniently interact with it directly from their seats.
To ensure smooth performance in busy outlet environments, the Dinerbot T9 is equipped with a next-generation shock-absorbing chassis that utilizes a multi-link damping system for improved stability across different floor conditions. Supported by an advanced PID control algorithm, the robot can accelerate, brake, and turn smoothly, ensuring stable and reliable deliveries throughout daily operations.
The Dinerbot T9 also offers an impressive carrying capacity with up to four trays supporting a total load of 40 kg. Its adjustable tray design allows flexibility for various delivery needs, making it suitable for high-volume operational environments. In addition, the robot features a self-charging system that automatically returns to its charging station after operational hours, ensuring optimal battery performance and worry-free service throughout the day.
Beyond operational efficiency, the Dinerbot T9 also provides promotional value through its customizable display screen, which can be used to showcase campaign visuals, menu promotions, branding materials, and other interactive content inside the outlet. Its modern appearance and smart features help create a more engaging and memorable in-store experience for customers.
“The Dinerbot T9 has been very helpful for our operations, especially during busy hours. Our staff can work more efficiently, and customers also enjoy a more modern and interactive experience,” said Ms. Nanik, Store Manager of Shuyi Surabaya.
She also added that the robot helps maintain smoother and more consistent outlet operations, particularly in supporting faster service during high customer traffic periods.
The implementation of service robots such as the Dinerbot T9 reflects how automation technology is becoming increasingly relevant in the modern F&B industry. By combining operational efficiency, smart technology, and interactive customer engagement, this innovation represents a new step toward creating a smarter dining experience in Indonesia.
